top of page

PRIVACY POLICY

Privacy Policy

Last updated: October 2025

​

At Lumière Luxury Hair, your privacy is not just a priority - it’s a promise. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us in any other way.

By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.

1. What Information We Collect

We collect both personal and non-personal information to provide and improve our services. This includes:

a) Information You Provide to Us Directly

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment information (processed securely through third-party platforms)

  • Custom wig specifications or order details

  • Any communication you send to us (email, WhatsApp, DMs)

​

b) Information Collected Automatically

When you visit our site, we may automatically collect:

  • IP address

  • Device information (e.g., type of browser, device model)

  • Cookies and tracking data (e.g., pages visited, time spent on the site)

  • Referral sources

2. Why We Collect Your Information

We collect personal data for the following reasons:

  • To fulfill orders and deliver products

  • To send order updates and shipping confirmations

  • To respond to customer inquiries or support requests

  • To provide personalized recommendations and product information

  • To improve our website’s functionality and user experience

  • For marketing and promotional purposes (with your consent)

  • For legal, tax, or regulatory compliance

3. How We Use Cookies and Tracking Tools

Cookies are small files stored on your device to improve your browsing experience. We use cookies to:

​

  • Remember your cart contents

  • Analyze website traffic

  • Personalize content and promotions

  • Track marketing effectiveness

​

You can choose to disable cookies in your browser settings, though this may affect the website’s functionality.

4. Sharing Your Information

We do not sell your information.

​

We only share your information with trusted third parties when necessary to:

  • Process your payments securely (e.g., PayFast, PayPal, Yoco, etc.)

  • Ship your orders via courier companies

  • Send newsletters or marketing (via platforms like Mailchimp, with your consent)

  • Comply with legal or regulatory obligations

​

Each third party we work with is required to protect your data and use it only for the purposes we’ve defined.

5. Your Rights

Depending on your region (e.g., under POPIA in South Africa or GDPR in Europe), you have the following rights:

​

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can ask us to correct inaccurate or incomplete information.

  • Deletion: You may request that we delete your personal data, unless we’re legally required to keep it.

  • Objection: You may opt out of direct marketing or withdraw consent at any time.

  • Data Portability: You can request your data in a machine-readable format.

​

To exercise any of these rights, please contact us at:
info@lumiereluxuryhair.co.za

​

We will respond to all legitimate requests within the time period required by law.

6. Data Security

We take your privacy seriously and use appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

​

These include:

  • SSL encryption for our website

  • Secure third-party payment gateways

  • Restricted access to customer data

  • Regular data backups and website security scans

7. Retention of Information

We retain your data for as long as:

  • It is necessary to fulfill the purpose it was collected for (e.g., completing your order)

  • We are required to retain it for legal, financial, or tax purposes

  • You have an active relationship with us (e.g., subscriber or repeat client)

​

Once it is no longer needed, we will delete or anonymize your data.

8. Marketing Communications

With your permission, we may send you promotional emails or SMS messages about new products, offers, and updates.

​

You can opt out at any time by:

  • Clicking “Unsubscribe” at the bottom of any email

  • Replying “STOP” to SMS messages

  • Contacting us directly at info@lumiereluxuryhair.co.za

​

We respect your inbox - no spam, just the good stuff.

9. Third-Party Links

Our website may contain links to third-party sites (e.g Instagram, payment platforms). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, technological, or business changes. The most current version will always be available on this page. Continued use of the site after changes implies acceptance of the updated policy.

11. Contact Us

Have questions or privacy concerns? We’d love to hear from you.

​

Email: info@lumiereluxuryhair.co.za
Instagram: lumiere_luxury_hair

​

We’re committed to protecting your data while providing the luxurious, personalised experience you deserve.

bottom of page